24/7 Monitoring Center
Trained operators. Every alert.Around the clock.
Behind every Public Shield button press and app alert is our 24/7 monitoring center. Operators verify what's happening, speak with you directly, and coordinate law enforcement, protection officers, and your trusted circle around your live location.
The Human Layer
Technology raises the alarm. People bring help.
A panic button is only as good as the people who answer it. Every Public Shield alert reaches a live operator who opens a voice line, sees your GPS location and recent movement, and takes charge of the response.
Operators don't just forward alerts. They confirm the threat, dispatch local law enforcement with your live location, notify your detail and family, and guide protection officers to you.
Key Capabilities
A response built around you.
Always Staffed
Live operators monitor alerts every hour of every day.
Threat Verification
Operators assess each alert in real time to confirm what's happening.
Open Voice Line
Operators speak with you directly through your button or the Black app.
Law Enforcement Dispatch
Verified threats are routed to local police with your live location.
Trusted Circle Notification
Your detail, chief of staff, and family are alerted immediately.
Officer Coordination
Operators guide our protection officers to your live location.
How It Works
What happens when you raise an alert.
Step 01
Receive
Your alert arrives with live location and movement history, and a voice line opens.
Step 02
Verify
Operators speak with you, listen to the scene, and confirm the threat.
Step 03
Dispatch
Local police are dispatched to your location while your detail and trusted circle are notified.
Step 04
Coordinate
Operators coordinate police and protection officers as they converge on you.
Who It's For
An always-on second line of defense.
Principals Without a Full-Time Detail
Z+ Grade response for public figures who don't have a team at their side around the clock.
Existing Security Teams
Coverage for off-hours, travel, and family members when agents can't be everywhere.
Family Offices
One accountable response for every family member, with a clear chain of communication.
Questions
Frequently asked questions.
- Is the monitoring center staffed 24/7?
- Yes. Live operators monitor alerts around the clock, every day of the year.
- What if an alert is triggered by accident?
- Operators verify every alert by speaking with you, so an accidental press can be resolved on the call.
- Can you work with my existing security detail?
- Yes. Your detail is notified when you raise an alert and can follow the same live picture through the Command Portal.
- Does Public Shield replace 911?
- No. Public Shield adds a monitored layer of protection, but it is not a substitute for emergency services. If you can safely call 911, do so.
Go further. SAFER.
Never face a threat alone.
Request a confidential briefing to learn how our monitoring center supports you, your family, and your team.